Custom Order Request Form

1. Order Confirmation

Customised orders will be confirmed only after the required payment has been made.

2. Pricing

Prices shown for customised clothing are starting prices only. The final price will depend on the design, fabric, embellishment/embroidery, size, construction and other custom requirements.

3. Design Consultation

After submitting your customisation request, our team will review the details and provide a final quotation before the order is confirmed.

4. Measurements

Customers are responsible for providing accurate measurements. For more elaborate garments, an in-studio measurement or fitting may be required.

5. Design Changes

Once the design, fabric and details have been approved and production has begun, major changes cannot be accommodated. Any possible additional changes may incur extra charges.

6. Turnaround Time

Customised garments require a longer production period than ready-to-wear pieces. An estimated completion date will be provided when the order is confirmed. Rush orders, when possible, may carry an additional charge.

7. Fittings & Alterations

The quotation shall specify whether fittings and alterations are included. Alterations resulting from changes in measurements after confirmation will be charged separately.

8. Cancellation & Refunds

Once fabric has been sourced/cut or production has begun, customised orders cannot be cancelled, returned or refunded, except in the case of a production defect.

9. Handcrafted Variation

Slight variations in embroidery, embellishment, placement or colour may occur due to the handcrafted nature of the garment and differences in screen display.

10. Reference Images

Reference photographs may be submitted for inspiration, but Bstudio respects intellectual property and does not create or guarantee exact replicas of another designer's work. The final piece can be interpreted in the Bstudio aesthetic.