RETURN & EXCHANGE POLICY
M/S. B. STUDIO
Return & Exchange Policy
Effective Date: 23/08/2026
Last Updated: 02/09/2026
We truly hope you love your Bstudio pieces. Because our products include handcrafted, limited, made-to-order, customised and occasion-wear pieces, we follow a specific return and exchange policy.
1. No Monetary Refunds
Bstudio does not offer monetary refunds for orders.
Approved returns will only be processed in accordance with this Return & Exchange Policy and may result in an exchange or replacement, subject to eligibility and product availability.
No cash refund, bank refund, wallet credit or other monetary reimbursement will be provided unless required under applicable law.
2. Return/Exchange Request Window/ threshold
All return or exchange requests must be submitted to Bstudio within 48 hours of receiving the order.
Requests submitted after 48 hours may not be accepted.
Customers must provide:
Order number
Name and contact details
Description of the issue
Clear photographs and/or video of the product and issue
3. Eligible Reasons for Return/Exchange
A return for exchange/replacement may be considered only where:
The product received is damaged;
The product size mismatched;
The wrong product has been delivered; or
The product has a manufacturing defect.
These conditions are consistent with Bstudio's existing exchange guidelines.
4. Products Not Eligible for Return/Exchange
The following products are not eligible for return or exchange unless the product is received damaged, defective or incorrect:
Customised products
Made-to-order products
Personalised products
Occasion wear
Sale or discounted products
5. Condition of Returned Products
Once a return/exchange is approved, the product must be sent back:
Unused
Unworn
Unwashed
Unaltered
In original condition
With original packaging, where applicable
Products showing signs of use, washing, alteration, damage or wear may be rejected.
6. Size & Fit
Customers are responsible for selecting the appropriate size based on the size guide provided before placing an order.
A change-of-mind request or incorrect size selection by the customer does not automatically qualify for return or exchange.
For customised and made-to-order products, customers are responsible for providing accurate measurements and specifications.
7. Colour Variations
Minor colour differences may occur due to differences in screen settings, lighting, photography and fabric characteristics.
Such minor variations will not ordinarily be treated as product defects.
8. Exchange/Replacement
Once the returned product is received and inspected, Bstudio will determine whether the reported issue qualifies under this policy.
Where approved, Bstudio may provide:
A replacement of the same product; or
An exchange for an appropriate available product, subject to availability.
No monetary refund will be provided.
9. Return Shipping
Where the return is due to a verified damaged, defective or incorrectly delivered product, Bstudio will communicate the applicable return shipping arrangement to the customer.
For requests that do not qualify under this policy, the customer may be responsible for any applicable shipping costs.
10. Store Pickup Orders
Orders collected from the Bstudio studio through store pickup are not eligible for return or exchange. This applies to all store-pickup orders, including where the customer later reports damage, a size mismatch, a wrong item, or a manufacturing defect. Any such issue must be raised at the studio at the time of collection. A store-pickup order cannot be submitted through the return or exchange request after collection.
11. Contact Us
Return/exchange requests must be initiated through:
WhatsApp: 9366291798
Phone: 0370-3560402
Studio Email: [email protected]
Support Email: [email protected]